Refund policy
Return policy
Return policy
Returns are accepted within 14 days of receipt of goods.
Items must be unused and in their original condition.
Returns of promotional items are excluded.
Costs and returns
Returns are free of charge.
A free return label will be provided.
Return procedure
Customers can submit return requests themselves via our self-service portal.
After confirmation of the return request, a return label will be sent by e-mail.
Refunds will be made within 7-10 working days of receipt of the return.
Right of cancellation
Consumers have the right to cancel this contract within fourteen days without giving any reason.
Cancellation period
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
Declaration of cancellation
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or email).
Consequences of cancellation
If you withdraw from this contract, we shall immediately refund to you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us).
Return policy
Returns are accepted within 14 days of receipt of goods.
Items must be unused and in their original condition.
Returns of promotional items are excluded.
Costs and returns
Returns are free of charge.
A free return label will be provided.
Return procedure
Customers can submit return requests themselves via our self-service portal.
After confirmation of the return request, a return label will be sent by e-mail.
Refunds will be made within 7-10 working days of receipt of the return.
Right of cancellation
Consumers have the right to cancel this contract within fourteen days without giving any reason.
Cancellation period
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
Declaration of cancellation
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or email).
Consequences of cancellation
If you withdraw from this contract, we shall immediately refund to you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us).