TO THE PRODUCT
Where are the fragrances manufactured?
All fragrances are created exclusively by the company and bottled by hand in Germany.
How do I store my perfume correctly?
Store the fragrance in a dark, cool and dry place to ensure optimal longevity.
Where can I find information on ingredients and allergens?
The complete INCI list including allergens can be found on each product page under the "Details" tab and on the packaging.
How can I find the right fragrance for me?
Our Discovery Set “THE FIRST SMELL” contains all signature fragrances as miniatures – ideal for discovering your favorite in peace and quiet.
SHIPPING & DELIVERY
How long will it take for me to receive my package?
Germany: 1–5 working days after receipt of order
EU: 3–5 working days after receipt of order
Once your order has been shipped, you will receive a tracking number so you can track your order's progress.
Which shipping provider do you use?
In Germany, Marinelie orders are shipped exclusively via DHL / DHL Express.
What are the shipping costs?
We deliver worldwide – as quickly, safely and reliably as possible.
Shipping costs:
Germany: €2.90 (DHL Standard) / €5.90 (DHL Express)
EU: €5.90 (DHL Standard) / €9.90 (DHL Express)
Free standard shipping on orders over €100.
Rest of the world: €19.90 (standard)
Are there any additional customs fees?
No additional customs duties are incurred within the EU.
Is my shipment insured?
Yes, every shipment is fully insured.
RETURNS & EXCHANGES
How and for how long can I return my order?
The free return and exchange period is 14 days from receipt of the order – provided the bottle is unused, originally sealed and in perfect condition.
How does the return process work?
Simply register in the returns portal , fill out the return request and use the return label sent via email.
The refund will be issued after receipt of the goods.
Attention: We ask for your understanding that, for hygienic reasons, opened or used bottles cannot be returned.
Can opened perfumes be returned?
We ask for your understanding that, for hygienic reasons, opened or used bottles cannot be returned.
To make your decision easier, a free fragrance sample is included with every order – this allows you to try the fragrance risk-free without opening the main bottle.
What to do if an item is damaged?
Should your order arrive damaged, please send us a photo to info@marinelie.com . Our customer service team will discreetly and reliably find a quick solution.
ORDER & PAYMENT
Which payment methods are accepted?
Credit card (Visa, Mastercard, Amex), PayPal, Apple Pay, Klarna Sofort.
Can I change or cancel my order?
Yes, as long as your order hasn't been shipped yet. Please contact us immediately by email .
If your order has already been shipped, unfortunately a cancellation/change is no longer possible.
Can I change the delivery address afterwards?
Yes, provided your order has not yet been shipped. Please contact us immediately.
CONTACT & SERVICE
I have further questions – who can I contact?
Contact us by email at info@marinelie.com – we will reply within 24 hours on working days.